A new WHO interactive chatbot on Rakuten Viber aims to get accurate information about COVID-19 to people in multiple languages.
Intelligent chatbots are widely being adopted across all types of companies — from the Fortune 500 to upcoming startups, in order to gain pace and efficiency.
Chatbots have become extraordinarily popular in recent years largely due to dramatic advancements in machine learning and other underlying technologies such as natural language processing.
You may not know this, but messaging apps are growing fast. Like, ridiculously fast. Facebook Messenger for example is used by over 1 billion people every month and it is growing faster than Facebook.
People are now spending more time in messaging apps than in social media and that is a huge turning point. Messaging apps are the platforms of the future and bots will be how their users access all sorts of services.